Frequently Asked Questions

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Psychologist Fees (Rebates may apply)

Student concession rates apply $150
Individual, Couple or Family session $169

Clinical Psychologist Fees (Rebates may apply)

Individual, Couple or Family session $169 – $205
Individual Medicare Rebated session (GP referred) $40-75 after rebate

GP referred sessions include follow up reports, letters to GPs and may involve consultation with the referring GP.

Medicare Rebates apply to those referred by their GP under a Mental Health Care Plan (MHCP – 6 sessions annually with possible extension). Contact your GP to discuss if a mental health care plan is appropriate. Check with the GP when booking as you may need a longer consultation.

Private Rebates may apply (please check with your Private Health Fund prior to booking).

Medicare rebates are explained at https://www.psychology.org.au/for-the-public/Medicare-rebates-psychological-services

You can email, text or phone to contact us and choose your preferred practitioner.

You can email or directly contact each psychologist.

We try to reply within 24 hours, to provide information or appointment times. Please contact by phone if you do not hear back promptly.

When attending your first appointment it helps to arrive five minutes early to ensure you find the correct office.

If you wait in the lounge area directly inside the building entry, we will come to get you at the appointment time.

Suite A13 is straight ahead from the entry.

At the start of your session we will briefly confirm that you understand our practice policies. You will then be encouraged to discuss your reasons for attending, many people worry they will not be able to express their concerns easily. It is our experience that once encouraged to talk most people express themselves extremely well :)

We give you feedback and include you in determining the best approach to work toward change or solutions. At the end of the first visit we discuss with you the expectation for any further visits and how many may be required.

Attending counselling can help give perspective on a difficulty you haven’t been able to share with others in your life. At times even though we know we should be able to manage, certain anxieties and barriers prevent us from finding solutions to what can seem like minor problems. Or at times we are faced with impossible situations and getting help can give us hope as well as perspective.

People see us for many issues. They include family, parenting, marriage, relationship and sexuality concerns, depression, anxiety, sleep, and stress-related issues.

  • Depression and mood disorders
  • Panic attacks and anxiety
  • Stress reduction
  • Relationship and intimacy issues
  • Parenting concerns
  • Interpersonal issues
  • Personal growth and self-esteem
  • Grief, loss, and trauma
  • Health and ageing
  • Career and workplace issues

Answers to many common questions can be found at the Australian Psychological Society website

  • Common reasons to seek help from a psychologist
  • How effective are psychological treatments

We collect your basic information and you have rights and responsibilities in relation to information security, access and confidentiality as well as obligations regarding fees, cancellations and rebates. All our documents are stored securely with encryption.

We require notice of two working days if you are unable to attend a scheduled appointment, working days are usual office hours (ie: Monday to Saturday).

Cancellation fee may be applied if notice not provided.

Please note that accounts are payable on the day of your session. Most of our staff accept credit or debit cards; however you will be advised of payment method prior to your appointment.