Frequently Asked Questions

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Psychologist Fees (Rebates may apply)

Student concession rates apply $150
Individual, Couple or Family session $165

Clinical Psychologist Fees (Rebates may apply)

Individual, Couple or Family session $165 – $205
Individual Medicare Rebated session (GP referred) $40-80 after rebate

GP referred sessions include follow up reports, letters to GPs and may involve consultation with the referring GP.

Medicare Rebates apply to those referred by their GP under a Mental Health Care Plan (MHCP – 6 sessions annually with possible extension). Contact your GP to discuss if a mental health care plan is appropriate. Check with the GP when booking as you may need a longer consultation.

Private Rebates may apply (check with your Private Health Fund prior to booking).

Medicare rebates are explained fully in this factsheet.

You have a choice of email, text or phone to contact us and you can choose the practitioner you feel has the expertise you are seeking.

You can complete the contact form, email or directly contact the person you prefer to see.

We will contact you within 24 hours to provide information or to offer an appointment.

Many of our practitioners use HealthKit as a secure online booking system. You are not able to use HealthKit to book your first visit; however if it is appropriate for subsequent sessions you will be able to book online.

Once your appointment is confirmed you can fill in our information form and bring it to the appointment or arrive five minutes early to complete the form before the appointment.

Download the information form here

If you wait in the lounge area directly inside the building entry, we will come to get you at the appointment time.

Suite A13 is right across from this entry.

If bathroom facilities are needed they are along the corridor to the left. As we may be busy with the previous person there is no need to let us know you have arrived.

At the start of your session we will briefly confirm that you understand our practice policies. You will then be encouraged to discuss your reasons for attending, many people worry they will not be able to express their concerns easily. It is our experience that once encouraged to talk most people express themselves extremely well.

We give you feedback and include you in determining the best approach to work toward change or solutions. At the end of the first visit we discuss with you the expectation for any further visits and how many may be required.

Attending counselling can help give perspective on a difficulty you haven’t been able to share with others in your life. At times even though we know we should be able to manage, certain anxieties and barriers prevent us from finding solutions to what can seem like minor problems. Or at times we are faced with impossible situations and getting help can give us hope as well as perspective.

People see us for the full range of issues you might expect to find. They include family, parenting, marriage, relationship and sexuality concerns, depression, anxiety, sleep, weight loss and addictions issues.

  • Depression and mood disorders
  • Panic attacks and anxiety
  • Stress reduction
  • Relationship and intimacy issues
  • Parenting concerns
  • Interpersonal issues
  • Health and weight loss issues
  • Personal growth and self-esteem
  • Grief and loss counselling
  • Trauma counselling
  • Health and ageing issues
  • Career and workplace issues

Answers to many common questions can be found at the Australian Psychological Society website

  • Common reasons to seek help from a psychologist
  • How effective are psychological treatments
  • What is the difference between psychologists, psychiatrists, counsellors and therapists

The information form collects your basic information and sets out your rights and responsibilities in relation to information security, access and confidentiality as well as your obligations regarding fees, cancellations and rebates.

All our documents are stored securely with encryption.

We require notice of two working days if you are unable to attend a scheduled appointment. We consider “working days” to be our usual office hours (ie: Monday to Friday).

If you do not provide two working days’ notice; you will be charged a cancellation fee (100% of the usual session fee).

Please note that accounts are payable on the day of your session. Most of our staff accept credit or debit cards; however you will be advised of payment method prior to your appointment.