About us

Our Mission

To share our skills, knowledge and expertise with the community; clients and our colleagues

Our Vision

To learn from both clients and professional development to continually improve our services and better meet your needs

Our Purpose

We are passionate about our work and the outcomes you expect from attending our service

History

We are professionals working in various settings who have come together providing services which complement our strengths and experiences; and optimise our capacity to focus on the research findings applicable to the psychological issues most people bring to counselling.

We are clinical psychologists and psychologists who enjoy the opportunity to work in the local community to provide excellent access to counselling and resources which assist people better manage their relationships and personal challenges.

Having worked in the health profession field for many years we are familiar with various options available for you to improve your mental health. Please see our resources page for information about services both online and local. Many of these services are free or low cost and we are more than happy to share this information with you.

Professional Guidelines

Before people can work as psychologists they must be registered with the Psychologist Board of Australia through the Australian Health Practitioner Regulation Agency (AHPRA) which regulates all Australian health professionals.

Psychologists in this practice abide by the Australian Psychological Society’s (APS) comprehensive Code of Ethics and Charter of Rights.

Confidentiality

Psychologists have a duty to safeguard the confidentiality of information obtained during their provision of psychological services, and to make provisions for maintaining this confidentiality in the collection, recording, accessing, storage, dissemination, and disposal of information.

Psychologists can only disclose confidential information obtained in the course of their provision of psychological services under any one or more of the following circumstances:

  • with the consent of the relevant client or a person with legal authority to act on behalf of that client
  • where there is a legal obligation to do so
  • if there is an immediate and specified risk of harm to an identifiable person or persons that can be averted only by disclosing information
  • when consulting with colleagues, or in the course of supervision or professional training, provided the psychologist either conceals the identity of clients and associated parties, or obtains the client’s consent and gives prior notice to the recipients of the information that they are required to preserve the client’s privacy as well, and they obtain this recipients undertaking of same.

As a client you have a right to expect that:

  • You will be treated with respect
  • You will receive a clear explanation of the service you will receive
  • Your consent for any service will be sought by the psychologist prior to the service commencing and as it progresses
  • You will receive an explanation about the nature and limits of confidentiality surrounding the service
  • You will be clear about the goals that you and the psychologist are working toward
  • You will receive competent and professional service
  • You will receive a clear statement about fees
  • An estimate of the number of sessions required to achieve your goals will be discussed
  • You will receive a service free from sexual harassment, and will be shown respect for your cultural background and language tradition

Complaints

If you have a complaint you are welcome to contact a practitioner at SouthPsych. If your concern is not resolved by initially discussing it with the person you saw or an alternate psychologist you may call either the Psychology Board of Australia on 1300 419 495, or the Australian Psychological Society on (03) 8662 3300.