To share our skills, knowledge and expertise with the community; including clients and our colleagues
To learn from both clients and professional development to continually improve our services and better meet your needs
We are passionate about our work and the outcomes you expect from attending our service
We are professionals working in various settings who have come together providing services which complement our strengths and experiences; to optimise our capacity we focus on the research findings applicable to the psychological issues most people bring to counselling.
We are clinical psychologists and psychologists working in the local community to provide access to therapy and resources which assist people better manage their relationships and personal challenges.
Having worked in the health profession field for many years we are familiar with options available for you to improve your mental health. Please see our resources page for information about services both online and local. Many of these services are free or low cost and we happily share this information with you.
Before people can work as psychologists they must be registered with the Psychologist Board of Australia through the Australian Health Practitioner Regulation Agency (AHPRA) which regulates all Australian health professionals.
Psychologists in this practice abide by the Australian Psychological Society’s (APS) comprehensive Code of Ethics and Charter of Rights.
Psychologists have a duty to safeguard the confidentiality of information obtained during their provision of psychological services, and to make provisions for maintaining this confidentiality in the collection, recording, accessing, storage, dissemination, and disposal of information.
Psychologists can only disclose confidential information obtained in the course of their provision of psychological services under any one or more of the following circumstances:
- with the consent of the relevant client or a person with legal authority to act on behalf of that client
- where there is a legal obligation to do so
- if there is an immediate and specified risk of harm to an identifiable person or persons that can be averted only by disclosing information
- when consulting with colleagues, or in the course of supervision or professional training, provided the psychologist either conceals the identity of clients and associated parties, or obtains the client’s consent and gives prior notice to the recipients of the information that they are required to preserve the client’s privacy as well, and they obtain this recipients undertaking of same.
As a client you have a right to expect that:
- You will be treated with respect
- You will receive a clear explanation of the service you will receive
- Your consent for any service will be sought by the psychologist prior to the service commencing and as it progresses
- You will receive an explanation about the nature and limits of confidentiality surrounding the service
- You will be clear about the goals that you and the psychologist are working toward
- You will receive competent and professional service
- You will receive a clear statement about fees
- An estimate of the number of sessions required to achieve your goals will be discussed
- You will receive a service free from sexual harassment, and will be shown respect for your cultural background and language tradition
If you have a complaint you are welcome to contact a practitioner at SouthPsych. If your concern is not resolved by initially discussing it with the person you saw or an alternate psychologist you may call the Australian Psychological Society on (03) 8662 3300.