About us

History

We are clinical psychologists working in the local community, providing access to therapy and resources which assist people better manage their relationships and personal challenges. Having worked in the health profession field for many years we are familiar with options available for you to improve your mental health. Please see our resources page for information about services both online and local. Many of these services are free or low cost and we happily share this information with you.

Professional Guidelines

Before people can work as psychologists they must be registered with the Psychologist Board of Australia through the Australian Health Practitioner Regulation Agency (AHPRA) which regulates all Australian health professionals.

Psychologists in this practice abide by AHPRA’s Shared Code of conduct and are familiar with and apply the Psychology Board of Australia’s Code of conduct for psychologists (effective 1 December 2025).

This practice requires your informed consent, you will be provided with this information either before or at your first session for review and for signing. Informed consent is a person’s voluntary decision about accessing services, that is made with knowledge and understanding of the benefits and risks involved:

1. Following the provision of accurate and relevant information about the intervention and alternative options available; and

2. With adequate knowledge and understanding of the proposed intervention relevant to the person who would be having the treatment or other intervention.

Informed consent is a key quality and safety issue; good clinical practice involves ensuring that informed consent is validly obtained and appropriately timed.

Confidentiality

Psychologists have a duty to safeguard the confidentiality of information obtained during their provision of psychological services, and to make provisions for maintaining this confidentiality in the collection, recording, accessing, storage, dissemination, and disposal of information. All personal information gathered by the psychologists during the provision of the service will remain confidential.

Exceptions to this where your consent will be requested include:

  • to provide verbal or written reports to professionals such as a GP
  • if discussing or making associated referrals with another health provider
  • to disclose the information in another way requested by you.

Exceptions where information may be released without obtaining your consent include;

  • when it is subpoenaed by a court
  • the psychologist believes you or another person is at risk of serious harm
  • it is required because the psychologist must make a mandatory report
  • disclosure is otherwise required or authorised by law.

As a client you can expect that your health practitioner will:

  • treat you with respect whatever your culture, beliefs and choices
  • maintain your privacy, confidentiality, and keep records about your care
  • listen to you and give you information about your health in a way you understand
  • help you to get the care that you need, explain if things go wrong, and work with you to fix them
  • work respectfully with others to help get the best outcome for you
  • put your safety first and and reduce risks by working in their area of expertise; and staying up to date with knowledge and skills
  • recognise the importance of evidence-based and ethical research in your healthcare
  • be honest, trustworthy and behave professionally
  • provide culturally safe care if you are an Aboriginal and/or Torres Strait Islander person
  • support students and practitioners being mentored
  • work to keep you and the community healthy

Our Mission, Vision, and Purpose

To share our skills, knowledge and expertise with the community; including clients and our colleagues

To learn from both clients and professional development to continually improve our services and better meet your needs

We are passionate about our work and the outcomes you expect from attending our service

Complaints

If you have any concerns about your contact with us, please discuss these with your practitioner at SouthPsych. If your concern is not resolved by initially discussing it with the person you saw, or an alternate psychologist, you may notify us in writing. We will work with you to find the most appropriate pathway to resolve your complaint.